Terms & Conditions

Welcome to the boomerangnutrition.co.uk terms and conditions of use. These terms and conditions cover the use of this website (www.boomerangnutrition.co.uk) and the use of our products and services. By using this website or placing an order you are agreeing to the terms and conditions clearly stated below. Your use of and browsing in the web site are at your own risk. Neither Boomerang Nutrition Ltd nor any other party involved in creating, producing or delivering the web site is liable for any direct, incidental or consequential damages arising out of your access to, or use of the web site.

All of the below terms and conditions apply to all products and services offered to you by Boomerang Nutrition Ltd. It is important to read these terms and conditions to ensure that you understand any exclusions or disclaimers when using the products or services that Boomerang Nutrition Ltd supplies. If you do not agree with our terms of use or you wish for these to be outlined prior to placing an order, please contact our offices on 01488 73322 between the hours of 9am to 5pm Monday – Friday. Alternatively you can email our customer service advisor at info@boomerangnutrition.co.uk.


Delivery, Postage and Packaging

There is a standard delivery charge of £6.99* per parcel, with a maximum weight of up to 30kg. All items are delivered by DPD unless alternative arrangements have been made**. Please allow delivery of goods to arrive between 3-5 working days but do allow extended delivery times on bank holidays and public holidays. Orders placed within seasonal periods such a Christmas, should also expect an extended delivery time. This will be advised when your order is placed. We cannot accept responsibility or be held responsible for further delayed delivery times by DPD. Do ensure all details are correct and a phone number is present in case a DPD driver wishes to contact you regarding delivery.


If your items are delivered to you in a damaged condition you must inform your DPD driver at the time of signing for goods. Do contact us immediately on receiving the goods stating your order number, damages found and images of the damage. We will advise whether the product will need to be returned to us and will issue you accordingly with either a replacement or a voucher totalling your previous purchase.

*UK addresses only, excluding Highlands and islands. For delivery to such addresses, you can contact info@boomerangnutrition.co.uk to discuss your delivery options.

**For addresses outside of the UK, we may use an alternative courier.


Excluded postal codes are as follows;


Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


Refunds

You do have the right to cancel or return your order even if your goods aren’t faulty. You can cancel or return your goods within 14 days of receiving them and a refund shall be issued when your returned product/products have been received by Boomerang Nutrition Ltd. Boomerang Nutrition Ltd reserves the right to refuse a refund on any products that have been used, opened or tampered with.

Boomerang Nutrition Ltd takes no responsibility if your animal does not accept our products.


Data Protection: Our Promise

We will treat your personal data as confidential, although we do reserve the right to disclose this information as set out below. All personal information will be kept on a secure server and complies with all current UK Data Protections laws. When you shop via our website, we will ask for personal information such as your name, email address, phone number, shipping address and billing address. Below are listed the following purposes which we may use your personal data for:

• Processing your order

• Statistics and surveys

• General administration purposes involving boomerangnutrition.co.uk

• With your consent, notification of products or services that may be of interest to you


Information

The information provided on this web site is of a general nature and no representations are made as to its completeness and accuracy. The material contained on this web site is liable to change at any time without notice.

This website may from time to time contain information relating to various medical, health and fitness conditions of animals and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian, animal nutritionist or other medical professional. You should not use the information contained for diagnosing an animal’s health or fitness problem or disease. You should always consult your own veterinarian, animal nutritionist or medical advisors.

This website may contain links and references designed to assist in accessing related material. Boomerang Nutrition Ltd makes no warranty or representation to the accuracy of the material contained in those sites. We cannot control the content of other sites, as such references are not an endorsement of those parties or their products and services.

Copyright is retained in all works contained in this web site. Unless prior written consent is obtained no material may be reproduced, adapted, distributed, stored or transmitted unless; the reproduction is for private or non-commercial purposes and that such works are clearly attributed to Boomerang Nutrition Ltd with a copy of this disclaimer attached.